Chatbot Development Case Study
“Chatbots are virtual assistants streamlining business communication.”
Chatbots are most suited for highly specialized tasks where their infinite capabilities help humans to eliminate repetitive and complex tasks upfront, leveraging business communication, and customer interaction.
Netset was hired by many budding and leading establishments for an ideal chatbot solution which can be seen in the form of virtual assistants booking tickets, answering customer queries, helping visitors navigate websites, and running highly specialized tasks that our local/global clients intended to automate.
The Challenge
Every business had a distinct set of challenges presented to us which were overseen with innovative techniques applied in place.
- Cover Multiple User Needs in an Automated Manner
- Drive infinite capabilities to scale organizational efforts
- Amplify business conversions & return on investments
- Deliver relevant & highly contextualized information to seekers
- Enhance customer experience & customer engagement to the next level
The Solution
As per the distinct business requirements of our clients, we offered and deployed customized chatbot solutions that enabled multidirectional ways of customer-brand communication.
Our intelligent conversational solutions were not limited to industry verticals and were designed to produce a brand experience that perfectly aligned with the defined customer needs.
Inspired by conversational AI and bolstered by Machine Learning algorithms, we escorted SMEs and big firms to interact with more people in less time, overpowering human efforts.
Web and mobile versions of chatbots rendered high-quality support on the go, reducing the wait times and promoted seamless support across different communication channels.
Chatbot applications developed for clients became the digital face of their organizations and encouraged greater electronic communication carried efficiently through a user-friendly channel.
Our Approach
Though self-serve solutions can bring business fortunes, however, there is a lot more that this technology demands.
- Gather sufficient data from clients over the areas of improvement
- Setup a dedicated blockchain team aligned for the undertaken project
- Work closely with clients, encouraging transparency
- Made chatbots affordable and cost-efficient which is a significant challenge considered by many startups and small establishments
- Security measures are undertaken (end-to-end encryption, biometric authentication, two-factor authentication, API security tests, etc.)
- Extend channels for multipurpose business communication and customer service
- Bots embedded with basic and advanced features to be interactive and intuitive
- Design more human-like to enhance user and customer experience (be it voice-based or text-based)
- Customize text messages (automated messages) offered to upscale conversion rates Leverage WhatsApp for enhanced & smooth customer service
- Provision of behavioral analytics reports getting deep insights into chatbot and customer interactions
The Outcome
Our web and mobile versions of chatbot applications proved that instant messaging as a way of communication is the easiest and a convenient way to connect with users or a business.
With unmatched control of things, chatbots monitor each and every input with delineating precision and output data-keeping full transparency. Our B2B and B2C business collaborators reported enhanced user interactions with their brand via virtual assistants and stated that they created potential prospects for their future growth.
From allowing users to make appointments, buying products, attracting potential customers, resolving common queries within seconds, our chat messaging robots became an ideal model of the transition of leads to consideration to conversion, manifesting customer care.
AI-enabled virtual assistants had a great positive business impact that reduced the wait times and enhanced customer experience (CX), handling 80% of the end-to-end queries achieved with total automation of 89%.
Take a glance at the visual representation of our business chatbots serving different purposes as per the client’s varying requirements.
